Welcome to Spring Buyers Agency!
Our team are thrilled to be working with you and look forward to our buying journey together.
Let's get started!
Our Journey Begins
Before we get to the exciting part of finding your property, let’s take care of a few formalities.
As part of our legal obligations under Australia’s Anti Money Laundering and Counter Terrorism Financing (AML/CTF) legislation, we are required to verify the identity of all clients before providing our services.
You will shortly receive an email inviting you to complete our secure online onboarding form and verify your identity. This process helps us meet our regulatory obligations and ensures we can continue to protect both you and our business throughout your property journey.
If you have any questions or experience any issues completing the verification, please don’t hesitate to contact us.
Our Agency Agreement will be sent to you once your identity has been verified. We use the Real Estate Institute of New South Wales (REINSW) Exclusive Buyer’s Agency Agreement, the industry standard and one of the most widely recognised agency documents available. The agreement will be issued via FormsLive Sign for electronic execution. Where multiple parties are required to sign, the documents will be sent sequentially in the appropriate signing order.
An invoice for the Engagement Fee will be emailed separately shortly thereafter.
How We Communicate
We believe clear and consistent communication is fundamental to a successful client relationship. Our goal is to keep you fully informed throughout the process while removing much of the stress and uncertainty often associated with purchasing property.
During the search phase, you can expect updates every few days. Once we move into the shortlist and negotiation stages, communication will become more frequent, with regular updates throughout the day as required via phone or WhatsApp.
Communication Channels
WhatsApp will be our primary communication platform. We will create a private group including our key team members and all decision-makers to streamline discussions and ensure everyone receives important updates, property links, videos, commentary and reporting in real time.
We will also speak with you by phone at least once each week and whenever urgent or time-sensitive matters arise. If we’re unable to reach you, we will always leave a message, send an sms or follow up via WhatsApp.
For formal correspondence, large files and documentation requiring execution, we will communicate via email or FormsLive Sign.
Reporting
In line with your brief, we provide a weekly property report outlining new opportunities under review, shortlisted properties, relevant recent sales and properties we have assessed and rejected.
Each report includes key property details, our observations and recommendations. The initial reports are often particularly valuable in providing market insight and helping establish realistic expectations around location, property type and purchasing outcomes within your budget.
Once you identify a property you would like to pursue, we provide a detailed property assessment incorporating key metrics and analytics, due diligence considerations, comparable sales data and market insights. This enables us to develop an informed pricing strategy and negotiate with confidence on your behalf.
Operating Hours
As buyer’s agents, our working hours can vary significantly, with evenings and weekends often forming part of the role. During active negotiations, we remain available as required until an outcome is achieved.
Outside of these periods, we kindly ask that calls and messages be kept within reasonable hours from Monday to Saturday. This allows our team time to recharge and spend quality time with family and friends, ensuring we continue to provide the highest level of service.
The Brief
Setting the foundation is vital to our success in finding you the perfect home or investment property. This starts with a briefing session for our home buyers or a strategy session if you are an investor. This session will be conducted via zoom for your convenience and will take around 30-40 minutes.
You may be surprised by the depth of our questions but this is where we get to know you. It is not just about fulfilling your wish list, it is a chance for us to understand your personality, how you live and what is important to you. We also like to understand your future plans to ensure we view properties with your present and future needs in mind.
If you are a property investor your session will focus on finances, goals for the investment, risk profile, cash flow, property management and strategy.
The Search
During the search phase we utilise many different strategies to uncover the right property for you both on and off the market.
Having been in the industry for over five decades we rely heavily on our network of agents who give us first access to properties they think might suit our client’s needs. Selling agents love working with us because of the ease and efficiency we bring to the transaction.
We will analyse many properties for you during the search phase but usually only the top 10% of properties make it to the inspection list. On your weekly report we may include properties we have analysed and inspected but for some reason don’t meet your brief.
You may only personally view between 1-10 properties before committing to ‘the one’.
Once we find a property that meets your brief we move really fast. You are invited to inspect the property with us where we highlight the positives and the compromises of the home.
If you feel the home is a great fit for you then our team move quickly to complete the pre-purchase due diligence phase. This will include, but not be limited to, property and suburb reports, council checks, flood, bush fire, sewer line and zone checks, pool compliance and comparable sales in the area.
Our due diligence process lays the foundation for us to then advise you on the value of the property and recommend a purchase strategy.
The Negotiation
The negotiation phase will vary depending on many different factors including the selling agent’s method of sale, the vendor’s situation, other buyer competition plus many other variables and moving parts.
But be assured we’ve got you.
We will manage all aspects of this critical phase but you will always remain the decision maker, you will be kept fully informed every step of the way. We will work tirelessly to secure your dream home or investment property for the best possible price.
The Cooling-Off Period?
Many properties in our region are purchased with a 5 day cooling-off period, this is when the pest and building inspection is carried out, contract is reviewed by your solicitor/conveyancer and formal finance approval is obtained.
At Spring we value our professional partnerships and understand how important it is to be surrounded by an experienced and trusted team.
Your team will include pest and building inspectors, conveyancers, mortgage brokers and any other professionals required to ensure you are purchasing a quality property with no surprises.
We will manage and co-ordinate the entire due diligence process and are happy to recommend our trusted professionals if you don’t have your own team.
Post Purchase
Buying a home doesn’t end once the contract is signed and nor does our support.
We will be there to support you the entire time. We will stay in touch with you between exchange and settlement, and will arrange and conduct the pre-settlement inspection. We can assist with key collection on the day of settlement, we understand how time consuming and stressful moving can be!
If you are a property investor our team at Spring Property Management continue to assist you with the on-going management of your property.
UnReal Estate Podcast
Property transactions can be among the most significant financial decisions of your life.
Hence, we’re here to guide you, debunk the myths and misconceptions that cloud the industry, help you move confidently through your real estate journey and give you a behind the curtain look into the world of real estate.
Prefer to listen? Explore our podcast episodes below
We thank you once again for choosing Spring Buyers Agency, you are in experienced and skilled hands. We look forward to ensuring your property buying journey with us is smooth, transparent and enjoyable.